FREQUENTLY ASKED QUESTIONS

Halloween Horrorstruck is an online seasonal retailer specializing in Halloween homeware and decorations. Based in South West England.

Halloween Horrorstruck accepts all credit and debit cards. With additional payment methods such as Apple Pay and Google Pay, alongside buy now pay later services such as Klarna and Clearpay.

It depends! Head on over to the shipping page (https://www.halloweenhorrorstruck.com/shipping)for all the info you need to know. Still not sure? Contact us (https://www.halloweenhorrorstruck.com/contact)and the ghouls will help you out!

Halloween Horrorstruck accepts returns up to 14 days after purchase. The item must be in brand-new condition and in the original packaging. Upon a successful return, the buyer will receive a full refund of the cost of the item. Please note that Halloween Horrorstruck is not responsible for return postage.

Halloween Horrorstruck does not currently offer international shipping. We only ship to mainland UK as of right now.

Halloween Horrorstruck offers 3 shipping services. With standard shipping you can expect to receive your order within 4 - 5 business days. Expedited Shipping (2-3) and Next Day Shipping will dispatch your order the same day. Royal Mail is used for our shipping services, but a third-party courier service is used if your item's package exceeds the sizing guidelines.

Unfortunately, Halloween Horrorstruck Gift Cards are temporarily unavailable.

No, as of right now, Halloween Horrorstruck does not have a physical store open to the public. However, you can find us pop-up with our infamous 'Halloween Horrorstruck Hut' where you can shop from a limited and exclusive range of accessories and homeware. Find out more. (https://www.halloweenhorrorstruck.com/visitus)

Halloween Horrorstruck may be frequently abbreviated simply as 'Horrorstruck' in various media. 'Horrorstruck' is a nickname for Halloween Horrorstruck and may be used to refer to the company, Horrorstruck Limited, as a whole.

Halloween Horrorstruck specializes in Halloween Homeware (https://www.halloweenhorrorstruck.com/homeware)and Decorations. (https://www.halloweenhorrorstruck.com/decorations)

Yes, if a product is marked as 'pre-order' rather than 'in stock', it can be pre-ordered. Click on the product page and you will see the estimated delivery date.

Don't fear! If a product you are interested in is out of stock, click on its product page and enter your email to receive a reminder email once that particular item comes back into stock. Or, contact us either through our website or any of our official social media, and our ghouls will give you more info regarding that particular item. The item may be discontinued, etc.

Yes, Halloween Horrorstruck offers both Klarna's and Clearpay's services available at checkout.

Yes, Halloween Horrorstruck has two main sales. 'The Summer - Ween Sale' takes place from June 28th to July 1st; during this sale most product ranges are 15% off. Then on the first week of October, it's time for 'The Rat Week Sale'. During this sale, exclusive products may appear, and certain items are sold for up to 30% off. Keep in mind both sales have a £20 minimum order subtotal.

New products are annually released on August 4th at Halloween Horrorstruck; however, certain products may be available for pre-order from June 14th.